FAQ's
I've purchased a gift voucher. What happens next?
Where is my gift voucher sent?
Who will carry out the interview?
All interviews are carried out by our friendly and experienced interviewers. They all work with clients to ensure we cover a wide range of insights from their whole life story in the audio interview, before focusing in on the details of particular stories.
When will the interview take place?
You can choose a time that suits you!
Interviews can be booked up to three years from the date of purchase. This enables you to choose a time that works best with your schedule and needs. Depending on your location, you may be offered a face to face interview or an online one.
Once you have purchased your package, an email will be sent to you providing a link to book your interview.
None of our interviews will exceed 2 hours in a single session.
Please note: At all times the Telegram Society operates with the guidelines of state and federal governments relating to our services, and during lock downs or other business disruptions will offer only online interviews.
What do I need to prepare for the interview?
As much or as little as you’d like.
We have created a structured interview, which is led by our team ensuring we cover various parts of the journey so far. This enables clients to attend their interview without having taken any time to prepare – because you are already the expert on your life!
But some people prefer to prepare. If that is you, some of the things we suggest are:
- Collect photographs of your life at various ages
- Create a timeline of significant events: moving house, getting married, beginning your career, education
If you would like to take on some deeper work, you can always think about why you are creating your memoir. Who you are creating it for, and what are the messages you would like to pass on. This would be for your benefit only and not necessary to begin working with us.
What type of pictures should I include in my memoir?
Any picture can be used that mean something to you. But on the whole, we typically look to include:
- A young child or baby photograph
- Late childhood or teen photograph
- Wedding/Ceremony photograph
- Significant occasion: Graduation/Award/Sporting Achievement
- Photograph with parents and/or photograph with parents and siblings
- Photograph with children and/or photograph with children and grandchildren
- Current photograph
These are just the most popular options to include, however each book is personalised and any photograph of your choice can be included.
How do I redeem my gift card?
When making a purchase online, you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
How can I order extra copies of my memoir?
Additional copies of your memoir can be ordered by clients and/or their authorized third parties by sending an email to hello@telegramsociety.com
Copies are not available for sale online via this website or any other, as the memoirs are created for individuals to share with their loved ones. Prices for additional copies is provided at the time of order.
Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment compatible with discount codes.
What if I want to change the type of memoir selected?