FAQ's

I've purchased a gift voucher. What happens next?

Thank you for purchasing our gift voucher!

We are thrilled to share that the vouchers are valid for three years, providing ample time for recipients to embark on their storytelling journey. To get started, simply reach out to the Telegram Society to initiate the process for arranging your interview. Our team will promptly send a questionnaire and assist in confirming your booking. We look forward to crafting an enriching and memorable experience as we delve into your unique story together.

Where is my gift voucher sent?

Who will carry out the interview?

The interviews are conducted by our team of affable and seasoned oral historians. Each professional collaborates closely with clients, ensuring a comprehensive exploration of their life's journey during the audio interview. We meticulously capture a spectrum of insights before delving into specific stories, ensuring a rich and detailed narrative.

When will the interview take place?

You can choose a time that suits you!

Bookings for interviews extend up to three years from the purchase date, allowing you the freedom to choose a time that aligns perfectly with your schedule and preferences. Depending on your location, we provide the option for either a face-to-face or online interview, ensuring accessibility regardless of distance.

Upon purchasing your package, you will receive an email containing a link to schedule your interview session. Rest assured, our interviews are designed to fit comfortably within a two-hour timeframe.

Please be advised: The Telegram Society adheres strictly to state and federal guidelines concerning our services. In the event of lockdowns or other business disruptions, we will seamlessly transition to offering online interviews to ensure continuity and safety for all participants.

What do I need to prepare for the interview?

At The Telegram Society, we've designed a comprehensive interview that expertly guides the conversation through different chapters of your life's journey. This approach allows our clients to join the interview without any prior preparation because, truthfully, you're already the authority on your own life!

However, we understand that some prefer to prepare, and if that resonates with you, here are a few suggestions:

  • Gather photographs capturing various stages of your life.
  • Construct a timeline highlighting significant milestones: moving homes, weddings, career beginnings, education.
  • For those inclined toward deeper introspection, consider the reasons behind creating your memoir. Who it's intended for and the key messages you wish to convey. This is entirely optional and solely for your personal benefit, not a prerequisite to start our collaboration.

What type of pictures should I include in my memoir?

Any picture that holds meaning for you is welcome! While creating your memoir, we often consider including:

  • A cherished photograph from early childhood or infancy.
  • A snapshot capturing late childhood or teenage years.
  • Memorable moments like a wedding or a significant event: graduation, receiving an award, or an athletic achievement.
  • Images with parents, siblings, children, grandchildren, or any combination that holds significance for you.
  • And a current photograph, reflecting your present self.

These options are among the most commonly chosen for inclusion, yet our approach is entirely personalized. Feel free to include any photographs that resonate with your unique journey.

How do I redeem my gift card?

When making an online purchase, you can easily apply the value of your gift card by entering its unique code during checkout. The code isn't case sensitive, ensuring a seamless redemption process. Your gift card holds a balance that can be used across multiple orders, allowing for flexibility. This balance is applied to the total order value, covering not just the product but also any applicable shipping costs. 

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card. 

How can I order extra copies of my memoir?

Additional copies of your memoir can be ordered by clients and/or their authorized third parties by sending an email to hello@telegramsociety.com

Copies are not available for sale online via this website or any other, as the memoirs are created for individuals to share with their loved ones. Prices for additional copies is provided at the time of order. 

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment compatible with discount codes.  

 

What if I want to change the type of memoir selected?

 

Memoirs make the perfect gift

Our memoirs make wonderful gifts for parents or grandparents, especially on those special birthdays. 

Memoirs are a way to deeply honor the invaluable contributions that our elders make to our families and preserve our connections throughout the generations.

Gift a memoir package